EMT Practice Test

1. Question Content...

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Question1: Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?

Question2: A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue?

Question3: A technician has verified that a user's computer has a virus and the antivirus software is out of date. Which of the following steps should the technician take next?

Question4: A technician is building a new desktop machine for a user who will be using the workstation to render 3-D promotional movies. Which of the following is the most important component?

Question5: A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?

Question6: A user wants to back up a device's OS and data. Which of the following is the best way to accomplish this task?

Question7: An employee has been using the same password for multiple applications and websites for the past several years. Which of the following would be best to prevent security issues?

Question8: A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen (ails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?

Question9: An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?

Question10: An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate?

Question11: A company using Active Directory wants to change the location of all users' "Documents" to a file server on the network. Which of the following should the company set up to accomplish this task?

Question12: A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

Question13: Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments?

Question14: Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?

Question15: A user updates a mobile device's OS.A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

Question16: A user wants to back up a Windows 10 device. Which of the following should the user select?

Question17: Which of the following could be used to implement secure physical access to a data center?

Question18: A technician wants to mitigate unauthorized data access if a computer is lost or stolen. Which of the following features should the technician enable?

Question19: A user's workstation was infected with a newly discovered virus that the AV system detected. After a full virus scan and a workstation reboot, the virus is still present in the OS. Which of the following actions should the user take to remove the virus?

Question20: A technician is an administrator on a messaging application for a private work group of mixed departments.
One of the technician's colleagues discloses to the group that their employer recently suffered a major security breach and shared details about the breach to the group Which of the following should the technician do first7

Question21: Which of the following Is used to identify potential issues with a proposed change poor lo implementation?

Question22: Which of the following would most likely be used in a small office environment?

Question23: A user reports a virus is on a PC. The user installs additional real-lime protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?

Question24: A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools.When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively?

Question25: The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat?

Question26: A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work.
Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?

Question27: A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

Question28: A technician is in the process of installing a new hard drive on a server but is called away to another task. The drive has been unpackaged and left on a desk. Which of the following should the technician perform before leaving?

Question29: Which of the following Linux commands would be used to install an application?

Question30: A technician needs to ensure that USB devices are not suspended by the operating system Which of the following Control Panel utilities should the technician use to configure the setting?

Question31: A company is Issuing smartphones to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution?

Question32: An organization wants to deploy a customizable operating system. Which of the following should the organization choose?

Question33: An organization's critical database files were attacked with ransomware. The company refuses to pay the ransom for a decryption key. All traces of the infection have been removed from the underlying servers.
Which of the following should the company do next?

Question34: A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?

Question35: A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue.
Which of the following should a technician do to remediate the issue?

Question36: A technician is troubleshooting a PC that is unable to perform DNS lookups. Utilizing the following firewall output:
Protocol/PortActionDirection
1AllowOut
445BlockOut
53BlockOut
123BlockOut
80BlockOut
Which of the following ports should be opened to allow for DNS recursion?

Question37: Which of the following language types enables the automation of tasks?

Question38: Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment?

Question39: A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi When the smartphone is connected to Wi-Fi the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi.
Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

Question40: After a user upgraded the Windows operating system to the latest feature release, the user notices that one of the legacy applications that was running correctly before the upgrade does not open some windows and is only partially functional. Which of the following actions should the user take to troubleshoot the issue?

Question41: A technician received a call stating that all files in a user's documents folder appear to be Changed, and each of the files now has a look file extension Which pf the following actions is the FIRST step the technician should take?

Question42: A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the Issue?

Question43: A user's Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue?

Question44: A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which of the following will allow the mouse to correctly move to the new monitor?

Question45: Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident?

Question46: A technician wants to update the local security policies on a Windows machine but is unable to launch the expected snap-in. Which of the following is the most likely reason?

Question47: An engineer is configuring a new server that requires a bare-metal installation. Which of the following installation methods should the engineer use if installation media is not available on site?

Question48: Which of the following threats will the use of a privacy screen on a computer help prevent?

Question49: A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?

Question50: A client wants a technician to set up a proxy server in a branch office to manage internet access. This involves configuring the workstations to use the new proxy server. Which of the following Internet Options tabs in Control Panel would be most appropriate for the technician to use to configure the settings?

Question51: A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue?

Question52: A user's company phone was stolen. Which of the following should a technician do next?

Question53: Which of the following is a consequence of end-of-lite operating systems?

Question54: Which of the following change management documents includes how to uninstall a patch?

Question55: A user is unable to see transaction details on a website, and nothing happens when the user clicks the details button. Which of the following should the user do to fix this issue?

Question56: A technician has identified malicious traffic originating from a user's computer. Which of the following is the best way to identify the source of the attack?

Question57: A junior administrator is responsible for deploying software to a large group of computers in an organization.
The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?

Question58: A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

Question59: A user's laptop is shutting down every time the laptop lid is closed, which is leading to frequent work interruptions. Which of the following should a help desk specialist do to remediate the issue?

Question60: Which of the following physical security controls can prevent laptops from being stolen?

Question61: A hotel's Wi-Fi was used to steal information on a corporate laptop. A technician notes the following security log:
SRC: 192.168.1.1/secrets.zip Protocol SMB >> DST: 192.168.1.50/capture
The technician analyses the following Windows firewall information:

Which of the following protocols most likely allowed the data theft to occur?

Question62: Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be filled out. Which of the following is the BEST reason to follow the change management process in this scenario?

Question63: A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

Question64: Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in?

Question65: A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?

Question66: A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

Question67: Which of the following data is MOST likely to be regulated?

Question68: A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use?

Question69: A user clicked a link in an email, and now the cursor is moving around on its own. A technician notices that File Explorer is open and data is being copied from the local drive to an unknown cloud storage location.
Which of the following should the technician do first?

Question70: A company uses shared drives as part of a workforce collaboration process. To ensure the correct access permissions, inheritance at the top-level folder is assigned to each department. A manager's team is working on confidential material and wants to ensure only the immediate team can view a specific folder and its subsequent files and subfolders. Which of the following actions should the technician most likely take?

Question71: A technician wants to install Developer Mode on a Windows laptop but is receiving a "failed to install package" message. Which of the following should the technician do first?

Question72: A technician needs to recommend a way to keep company devices for field and home-based staff up to date.
The users live in various places across the country and the company has several national offices that staff can go to for technical support Which of the following methods is most appropriate for the users?

Question73: The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?

Question74: A customer needs to purchase a desktop capable of rendering video. Which of the following should the customer prioritize?

Question75: A neighbor successfully connected to a user's Wi-Fi network. Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?

Question76: A user is unable to access a website, which is widely used across the organization, and receives the following error message:
The security certificate presented by this website has expired or is not yet valid.
The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue?

Question77: A user installed a new application that automatically starts each time the user logs in to a Windows 10 system.
The user does not want this to happen and has asked for this setting to be changed. Which of the following tools would the technician MOST likely use to safely make this change?

Question78: A company would like to implement multifactor authentication for all employees at a minimal cost. Which of the following best meets the company's requirements?

Question79: A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?

Question80: Which of the following best describes a rollback plan?

Question81: A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

Question82: An employee lost a smartphone and reported the loss to the help desk. The employee is concerned about the possibility of a breach of private data. Which of the following is the best way for a technician to protect the data on the phone?

Question83: A laptop that was in the evidence room of a police station is missing. Which of the following is the best reason to refer to chain of custody documentation?

Question84: A technician receives an invalid certificate error when visiting a website. Other workstations on the same local network are unable to replicate this issue. Which of the following is most likely causing the issue?

Question85: A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. VT1ich of the following will MOST likely resolve the issue?

Question86: A technician cannot uninstall a system driver because the driver is currently in use. Which of the following tools should the technician use to help uninstall the driver?

Question87: A technician is following the ticketing system's best practices when handling user support requests. Which of the following should the technician do first when responding to a user support request that contains insufficient information?

Question88: Which of the following Wi-Fi protocols is the MOST secure?

Question89: A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified, however, storage space is a concern. Which of the following backup methods would BEST address these concerns?

Question90: A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

Question91: A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST?

Question92: A technician has been unable to remediate a persistent malware infection on a user's workstation. After the technician reinstalled the OS. the malware infection returned later that day. Which of the following is the most likely source?

Question93: A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user?

Question94: Which of the following would cause a corporate-owned iOS device to have an Activation Lock issue?

Question95: A technician needs to upgrade a legacy system running on a 32-bit OS with new applications that can work both on a 32-bit and a 64-bit system. The legacy system is critically important to the organization. The IT manager cautions that the new applications must not have a detrimental effect on company finances. Which of the following impacts is the IT manager most concerned with?

Question96: A management team at a small office wants to block access to inappropriate websites and create a log of these access attempts. Which of the following is a way to meet these requirements?

Question97: A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause?

Question98: Which of the following features can a technician use to ensure users are following password length requirements?

Question99: Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop?

Question100: A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?

Question101: A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?

Question102: A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions?

Question103: A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, butit was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?

Question104: Users report that a network printer intermittently goes offline during the day. Which of the following commands should the technician use to confirm whether the printer has connectivity issues?

Question105: A company is looking lot a solution that provides a backup for all data on the system while providing the lowest impact to the network. Which of the following backup types will the company MOST likely select?

Question106: A user connected a laptop to a wireless network and was tricked into providing login credentials for a website.
Which of the following threats was used to carry out the attack?

Question107: A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task?

Question108: A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?

Question109: A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective?

Question110: A technician is modifying the default home page of all the workstations in a company. Which of the following will help to implement this change?

Question111: A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST?

Question112: A change advisory board authorized a setting change so a technician is permitted to implement the change.
The technician successfully implemented the change. Which of the following should be done NEXT?

Question113: A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus?

Question114: Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems?

Question115: A technician assigns the equivalent of root-level permissions to a user to perform a task. Which of the following user roles within the Windows OS should the technician choose?

Question116: Which of the following should be used to control security settings on an Android phone in a domain environment?

Question117: A technician wants to improve password security after several users admitted to using very simple passwords.
Which of the following is the best way to resolve this issue?

Question118: A manager reports that staff members often forget the passwords to their mobile devices and applications.
Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Question119: A user wants to acquire antivirus software for a SOHO PC. A technician recommends a licensed software product, but the user does not want to pay for a license. Which of the following license types should the technician recommend?

Question120: A systems administrator received a request to limit the amount of cellular data a user's Windows 10 tablet can utilize when traveling. Which of the following can the administrator do to best solve the user's issue?

Question121: A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?

Question122: A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program.
However, other employees can successfully use the Testing program.
INSTRUCTIONS
Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the:
* Index number of the Event Viewer issue
* First command to resolve the issue
* Second command to resolve the issue
BSOD

Commands:

Event Viewer:

System Error:

Question123: An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager?

Question124: A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan Is unable to locate the source of an infection. Which of the following should the technician check NEXT?

Question125: The audio on a user's mobile device is inconsistent when the user uses wireless headphones and moves around.
Which of the following should a technician perform to troubleshoot the issue?

Question126: A developer reports that a workstation's database file extensions have been changed from .db to .enc. The developer is also unable to open the database files manually. Which of the following is the best option for recovering the data?

Question127: A technician needs to update the software on several hundred Mac laptops. Which of the following is the best method to complete the task?

Question128: A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technician do next?

Question129: An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods would BEST meet the requirements?

Question130: A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software?

Question131: A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take?

Question132: A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician unable to find this menu item?

Question133: A user opened an infected email. A security administrator responded to the malicious event, successfully mitigated the situation, and returned the machine to service Which of the following needs to be completed before this event is considered closed?

Question134: A technician wants to securely dispose of storage drives. Which of the following is the best way to eliminate data on SSDs?

Question135: A user reported that a laptop's screen turns off very quickly after silting for a few moments and is also very dim when not plugged in to an outlet Everything else seems to be functioning normally. Which of the following Windows settings should be configured?

Question136: After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

Question137: A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

Question138: A user receives a call from someone who claims to be from the user's bank and requests information to ensure the user's account is safe. Which of the following social-engineering attacks is the user experiencing?

Question139: A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?

Question140: A user reports that text on the screen is too small. The user would like to make the text larger and easier to see.
Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

Question141: A technician is adding some Windows 10 workstations to the corporate domain. A script was able to add the majority of the workstations, but failed on a couple. Which of the following menus should the technician check in order to complete the task manually?

Question142: A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue?

Question143: Maintaining the chain of custody is an important part of the incident response process. Which of the following reasons explains why this is important?

Question144: A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux. Which of the following tools will the technician MOST likely use?

Question145: A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

Question146: The courts determined that a cybercrimes case could no longer be prosecuted due to the agency's handling of evidence.Which of the following was MOST likelyviolated during the investigation?

Question147: A systems administrator is creating a new document with a list of the websites that users are allowed to access.
Which of the following types of documents is the administrator MOST likely creating?

Question148: A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be fine. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame?

Question149: A department has the following technical requirements for a new application:

The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade?

Question150: An administrator's change was approved by the change management review board. Which of the following should the administrator do next?

Question151: A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?

Question152: A small-office customer needs three PCs to be configured in a network with no server. Which of the following network types is the customer's BEST choice for this environment?

Question153: Which of the following is the proper way for a technician to dispose of used printer consumables?

Question154: A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?

Question155: Which of the following often uses an SMS or third-party application as a secondary method to access a system?

Question156: A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

Question157: A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue?

Question158: Which of the following macOS file types requires mounting before installation?

Question159: During a routine check, a systems administrator discovers that a user's PC is running slowly and CPU utilization is at 100%. Further investigation shows a large amount of resource usage. Which of the following is the most likely cause of the high resource usage?

Question160: Employees want their Windows 10 laptops to wirelessly connect when they take them home. Which of the following should the employees configure so the laptops can automatically connect wirelessly?

Question161: A developer receives the following error while trying to install virtualization software on a workstation:
VTx not supported by system
Which of the following upgrades will MOST likely fix the issue?

Question162: A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

Question163: During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal?

Question164: A company wants to reduce the negative ecological impacts of its business and has decided to hire an e-waste company to dispose of equipment. Which of the following should the e-waste company provide the business7

Question165: Which of the following is MOST likely used to run .vbs files on Windows devices?

Question166: Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security?

Question167: The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?

Question168: A customer called the help desk to report that a machine that was recently updated is no longer working. The support technician checks the latest logs to see what updates were deployed, but nothing was deployed in more than three weeks. Which of the following should the support technician do to BEST resolve the situation?

Question169: A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?

Question170: Which of the following is MOST likely contained in an EULA?

Question171: A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?

Question172: A systems administrator is setting up a Windows computer for a new user Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?

Question173: A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes?

Question174: A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue.
Which of the following should a technician investigate NEXT to resolve the issue?

Question175: A user is unable to access a remote server from a corporate desktop computer using the appropriate terminal emulation program. The user contacts the help desk to report the issue. Which of the following clarifying questions would be most effective for the help desk technician to ask the user in order to understand the issue?

Question176: Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server?

Question177: A technician is troubleshooting a Windows 10 PC that has experienced a BSOD. The user recently installed optional Windows updates. Which of the following is best way to resolve the issue?

Question178: A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?

Question179: Which of the following languages is used for scripting the creation of Active Directory accounts?

Question180: Which of the following combinations meets the requirements for mobile device multifactor authentication?

Question181: A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

Question182: A company wants to remove information from past users' hard drives in order to reuse the hard drives Witch of the following is the MOST secure method

Question183: Which of the following Is a package management utility for PCs that are running the Linux operating system?

Question184: Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications?

Question185: A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

Question186: A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?

Question187: Which of the following macOS features can help a user close an application that has stopped responding?

Question188: Which of the following protocols supports fast roaming between networks?

Question189: Which of The following refers to the steps to be taken if an Issue occurs during a change Implementation?

Question190: A user reports an issue when connecting a mobile device to Bluetooth. The user states the mobile device's Bluetooth is turned on. Which of the following steps should the technician take NEXT to resolve the issue?

Question191: A customer is configuring on an old desktop an inexpensive file server to share photos and videos and wants to avoid complicated licensing. Which of the following operating systems should the technician most likely recommend?

Question192: A user is experiencing the following issues with Bluetooth on a smartphone:
*The user cannot hear any sound from a speaker paired with the smartphone.
*The user is having issues synchronizing data from their smart watch, which is also connected via Bluetooth.
A technician checked the Bluetooth settings, confirmed it is successfully paired with a speaker, and adjusted the volume levels, but still could not hear anything. Which of the following steps should the technician take next to troubleshoot the Bluetooth issues?

Question193: A macOS user is installing a new application. Which of the following system directories is the software MOST likely to install by default?

Question194: A technician was assigned a help desk ticket and resolved the issue. Which of the following should the technician update to assist other technicians in resolving similar issues?

Question195: Which of the following should be used to secure a device from known exploits?

Question196: A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?

Question197: A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

Question198: An organization is creating guidelines for the incorporation of generative Al solutions. In which of the following would these guidelines be published?

Question199: A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?

Question200: Which of the following protects a mobile device against unwanted access when it is left unattended?

Question201: A user is trying to limit the amount of time their children spend on the internet. Which of the following Windows 10 settings should be enabled to accomplish this objective?

Question202: In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take?

Question203: A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?

Question204: A technician needs to strengthen security controls against brute-force attacks. Which of the following options best meets this requirement?

Question205: Which of the following environmental controls is most important to maintain the safety of a data center?

Question206: An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?

Question207: A change advisory board authorized a setting change so a technician is permitted to Implement the change.
The technician successfully implemented the change. Which of the following should be done next?

Question208: A corporation purchased new computers for a school. The computers are the same make and model and need to have the standard image loaded. Which of the following orchestration tools should a desktop administrator use tor wide-scale deployment?

Question209: An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

Question210: A user requires a drive to be mapped through a Windows command line. Which of the following command-line tools can be utilized to map the drive?

Question211: A macOS user needs to create another virtual desktop space. Which of the following applications will allow the user to accomplish this task?

Question212: A technician is setting up a network printer for a customer who has a SOHO router. The technician wants to make sure the printer stays connected in the future and is available on all the computers in the house. Which of the following should the technician configure on the printer?

Question213: A user's permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control?

Question214: A technician has been tasked with using the fastest and most secure method of logging in to laptops. Which of the following log-in options meets these requirements?

Question215: Which of the following operating systems is most commonly used in embedded systems?

Question216: A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?

Question217: An administrator received a new shipment of mobile devices. Per company policy, all enterprise-issued devices must have two authentication methods, and the organization has already enforced the use of PIN codes as one method. Which of the following device features should the administrator enable?

Question218: A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access A technician verifies the user's PC is infected with ransorrrware. Which of the following should the technician do FIRST?

Question219: A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?

Question220: A user has a computer with Windows 10 Home installed and purchased a Windows 10 Pro license. The user is not sure how to upgrade the OS. Which of the following should the technician do to apply this license?

Question221: A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

Question222: Upon downloading a new ISO, an administrator is presented with the following string:
59d15a16ce90cBcc97fa7c211b767aB
Which of the following BEST describes the purpose of this string?

Question223: A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take?

Question224: A technician has been tasked with installing a workstation that will be used tor point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft?

Question225: Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the propercommand or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

Question226: A new spam gateway was recently deployed at a small business However; users still occasionally receive spam. The management team is concerned that users will open the messages and potentially infect the network systems. Which of the following is the MOST effective method for dealing with this Issue?

Question227: Which of the following commands lists running processes in Linux?

Question228: Users report that they can log in to the web application during business hours, but none of the application's functions are working properly. Company policy does not allow for the server to be rebooted during business hours. Which of the following should a technician do to fix the web application and follow company policy?

Question229: Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MMC snap-ins should the technician launch next to continue troubleshooting the issue?

Question230: A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?

Question231: When visiting a particular website, a user receives a message stating, "Your connection is not private." Which of the following describes this issue?

Question232: A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAMavailable for use. Which of the following explains why the OS can only access 46B of RAM?

Question233: Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader.
Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

Question234: An implementation specialist is replacing a legacy system at a vendor site that has only one wireless network available. When the specialist connects to Wi-Fi. the specialist realizes the insecure network has open authentication. The technician needs to secure the vendor's sensitive data. Which of the following should the specialist do FIRST to protect the company's data?

Question235: A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

Question236: A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

Question237: Which of the following involves sending arbitrary characters in a web page request?

Question238: A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloading the page?

Question239: When a user is in the office, web pages are loading slowly on the user's phone. Which of the following best explains this issue?

Question240: A technician needs to troubleshoot a user's computer while the user is connected to the system. The technician must also connect to the user's system using remote access tools built in to Windows Which of the following is the best option to troubleshoot the user's computer?

Question241: A technician needs to transfer a file to a user's workstation. Which of the following would BEST accomplish this task utilizing the workstation's built-in protocols?

Question242: A technician is familiar with most personnel at a customer's location and has clearance to work unsupervised.
Which of the following describes how the technician should handle personal communication while on site?

Question243: An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?

Question244: Which of the following operating systems uses the ext4 filesystem type?

Question245: A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?

Question246: A user receives an error message from an online banking site that states the following:
Your connection is not private. Authority invalid.
Which of the following actions should the user take NEXT?

Question247: A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?

Question248: A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives.
Which of the following command-line tools should the technician use?

Question249: A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing. Which of the following editions of Windows is MOST likely installed on the machines?

Question250: A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat?

Question251: A technician is troubleshooting a user's PC that is displaying pop-up windows, which are advertising free software downloads. When the technician tries to open a document, the system displays an error message that reads: Not enough memory to perform this operation. Which of the following should be the technician's next step to resolve this issue?

Question252: Which of the following ensures data is unrecoverable on a lost or stolen mobile device?

Question253: A technician needs to configure a computer for a user to work from home so the user can still securely access the user's shared files and corporate email. Which of the following tools would best accomplish this task?

Question254: A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue?

Question255: A user with a disability needs to be able to press the Ctrl+Alt+Del keyboard sequence one key at a time.
Which of the following turns on this Ease of Access feature?

Question256: Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems?

Question257: A user accidentally installed the incorrect word processing application on an iMac. Which of the following would allow the user to uninstall the incorrect application?

Question258: A technician downloaded an OS installation file but is unable to run it. When the technician tries to open the file, a message indicates no software is installed to run this file. Which of the following should the technician do next to attempt to access the OS file?

Question259: An employee utilizes a personal smartphone to work remotely. The employee is unable to reach the portal using the company-provided VPN service. Which of the following describes the cause of the issue?

Question260: When trying to access a secure internal network, the user receives an error messaging stating, "There is a problem with this website's security certificate." The user reboots the desktop and tries to access the website again, but the issue persists. Which of the following should the user do to prevent this error from reoccurring?

Question261: A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

Question262: Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?

Question263: A help desk technician runs the following script: Inventory.py. The technician receives the following error message:
How do you want to Open this file?
Which of the following is the MOST likely reason this script is unable to run?

Question264: Which of the following is a proprietary Cisco AAA protocol?

Question265: A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal?

Question266: A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the available RAM?

Question267: Which of the following is the MOST basic version of Windows that includes BitLocker?

Question268: A technician receives a call (rom a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?

Question269: Which of the following filesystem types does macOS use?

Question270: A home office user wants to ensure a PC is backed up and protected against local natural disasters and hardware failures. Which of the following would meet the user's requirements?